Questions?
Find quick answers to common questions about our products, shipping, and services.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 1-3 business days within Nairobi, and 3-5 days for other regions. Express options are available at checkout.
Do you ship across Kenya?
Yes, we deliver to all major towns and cities across Kenya through our trusted logistics partners.
How can I track my order?
Once your order is dispatched, you will receive a tracking ID via SMS/Email to monitor your delivery status in real-time.
Returns & Exchanges
What is your return policy?
We offer a 7-day return policy for items in their original, unopened packaging. Please contact our support team to initiate a return.
What if my item is damaged?
We ensure all items are thoroughly checked before dispatch. If an item arrives damaged, please report it within 24 hours for a priority exchange.
Payments & Security
What payment methods do you accept?
We accept M-Pesa (Till/Paybill), Credit/Debit Cards, and Secure Bank Transfers.
Is my personal information secure?
Absolutely. We use industry-standard SSL encryption and secure payment gateways to protect your data at all times.